Refund & Returns Policy

Refunds and Returns Policy for StudyBlueBlockers.com

Introduction
At Cap City Clicks, we strive to ensure our customers are satisfied with our products. This policy outlines the procedures and conditions under which returns, exchanges, and refunds will be administered.

Eligibility for Returns or Exchanges

  1. Time Frame: Returns or exchanges must be initiated within 30 days of the purchase date.
  2. Condition of Product: Items must be returned in their original condition, including all packaging, labels, and any accompanying materials. Products that are damaged, altered, or not in their original condition may not be eligible for a return or exchange.
  3. Proof of Purchase: A valid receipt or proof of purchase is required for all returns or exchanges.

Process for Returns and Exchanges

  1. Initiating a Return or Exchange: To begin the return process, please contact our customer service team at capcityclicks@gmail.com with your order number, the product(s) you wish to return, and the reason for the return. Our customer service team will provide you with a Return Merchandise Authorization (RMA) number.
  2. Shipping the Product Back: Once you receive an RMA number, you should ship the product back to us at 9624 Vista View Dr., Austin, TX 78750. Please ensure the product is well-packaged to prevent damage during transit. You are responsible for the cost of return shipping.
  3. Receiving and Processing: Upon receipt of the returned product, we will inspect it to ensure compliance with our return conditions. If the return is approved, we will initiate a refund to your original method of payment or an exchange as per your request.

Refunds

  1. Processing Time: Refunds are processed within 7-10 business days of receiving the returned item. The time it takes for the refunded amount to reflect in your account may vary based on your bank or credit card issuer.
  2. Shipping Costs: Original shipping fees are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Exceptions
Some items may be exempt from returns. These include:

  • Sale items or products purchased during a promotional event. Such sales are considered final unless specified otherwise.
  • Products that have been customized or personalized.

Exchanges
If you need to exchange an item for the same item in a different size or color, please follow the return process stated above. Indicate in your communication that an exchange is requested, and specify the desired product details.

Damaged or Defective Products
If you receive a product that is defective or damaged, please contact us immediately at capcityclicks@gmail.com, providing detailed information and, if possible, photographic evidence of the defect or damage. We will arrange for a replacement and cover any associated shipping costs.

Contact Information
For any questions or concerns regarding your order or this policy, please contact us at:

Policy Amendments
This policy is subject to change at our discretion. We will notify customers of significant changes by posting the updated policy on our website. We encourage you to review this policy periodically.

We hope this policy helps you understand the processes surrounding returns and refunds at StudyBlueBlockers.com. Our goal is to make your experience with us as smooth and positive as possible. If you have any further questions, please don’t hesitate to reach out to our support team. Thank you for choosing Cap City Clicks.